Frequently Asked Questions
All you need to know about our products and your shopping experience with us
Ordering, Delivery, and Payment
Do you deliver to all areas in Qatar, and how long does delivery take?
Yes, we deliver to all areas in Qatar. Your order typically arrives within 1-3 business days, and you will receive a message with your order status.
Is delivery free?
Delivery is free on orders of QAR 500 or more. For orders under QAR 500, a flat delivery fee of QAR 35 applies.
Is Cash on Delivery available?
Yes, you can pay cash upon receiving your order or pay electronically by card.
What payment methods are available?
Cash on delivery, and Visa and Mastercard via a secure payment gateway.
Is there a discount on the first order?
Yes, use the code NEW5 and get a 5% discount on your first order.
Products and Sizes
How do I choose the right size for my bed?
Measure the width of your mattress and order the same size: 120 (single), 160/180/200 cm (double). Bedding sets are available for double sizes.
What is the difference between a mattress topper and a mattress? Do I need a mattress topper?
The mattress is the base of your bed, and the mattress topper is a layer on top that adds softness and support, renewing the feel of your old mattress without buying a new one.
What are the products made of?
Soft cotton covers and high-quality microfibre/polyester fillings, varying by product. Full details are on each product page.
Are the products suitable for Qatar's hot weather and provide a cool sensation?
Yes, we offer breathable fabrics and cooling gel pillows designed for hot climates.
Care and Quality
How do I care for the products? Can I wash them in a washing machine?
Most products can be machine washed in cold water (30°), without bleach and without hot tumble drying. Refer to the care instructions on each product.
Is there a warranty on the products?
Yes, the Relax mattress has a 10-year warranty, and the rest of our products are quality-guaranteed and carefully selected.
Returns and Contact
Can I return or exchange a product?
For hygiene reasons, pillows and mattresses cannot be returned after the packaging has been opened. Exchanges are available within 7 days if the product is unused and in its original packaging.
How can I contact you?
Message us on WhatsApp or through the chat box on the website, and we will respond as soon as possible.
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